Do you even vet your vendors??

I have received the most terrible experience with one of Discovery Insure's vendors. I initially got connected to this vendor through an insurance claim that I had submitted in October 2024.

After submitting my claim for TV repairs in October 2024, I received an email from Chata Tech assigned Sibusiso Robert Nkala from "Zero Risk Appliance Repairs" to attend to the assessment of the TV. We arranged a date and time for the assessment and he came to our home to insoect the TV. Thereafter he advised that he'd submit a report to Discovery and I would hear from them.

After a few days I received feedback stating that the claim was not approved as the TV damage was due to "wear and tear". This meant that if I wanted to have my TV repaired I would need to find someone to do it and then pay out of pocket. So naturally I thought I'd use the repair people that Discovery had sent me as this was the quickest option and also assuming that Discovery Insure had subjected the vendor to a verification process.

Based on this, I contacted Sibusiso Robert Nkala and asked if could assist with the repairs, to which he agreed. Fast track to July 2025, Sibusiso Robert Nkala has had my TV, sound bar and sub-woofer for months and has given no indication of when these items will be returned to me. He is ignoring all calls and all text messages and has demonstrated a complete lack of interest in resolving this matter. I have subsequently opened a case of theft against him and his company Zero Risk Appliance Repairs as he seems to have no intention to return my appliances!