Do you even read your emails

The level of service I have received from the insure department is atrocious!<br> <br> Last year I had to beg for almost 3 months for someone to actually contact me... and now again I'm begging. What does one have to do to change update their policy? It's been 3 days again and I haven't receive a response and that isn't even counting the 2 weeks I had to wait last month for a response to update my policy!<br> <br> My household contents isn't insured, my iPhone and MacBook aren't insured... If something happens???? What then??? I don't have money just laying around to replace things if something happens. Hence the need for insurance.<br> <br> What is going on over there?<br> <br> Due the terrible service I have received... you should be upgrading my quotation/plan to a classic plan and applying more discount to my premiums to even make me consider staying with your company, because I've had about enough of this \Begging"to insure my goods.<br> <br> God forbid I have to put in a claim... how long with that take? 6 months?<br> <br> Please can someone call me before COB tomorrow with a regards to my quotation."""