1 reviews | Active since May 2018
DO premium still on deducted! NOT COVERED :(
My premium DO date is 3rd of each month. On the 3rd my bank returned the DO as unpaid, yet I had Funds.
I made a call to discovery on the fourth to force debit as I did not understand why premium did not go off. I was informed that they will have to wait for standard bank to provide them with a list of rejected debits. They also advised I wait for their communication.
I waited and I contacted them on Monday 9 Dec 19. I requested the lady with the name Basetsana Nakagorl to force debit, she informed me that it will take 48 hours for the forced debit to go through. STILL NOTHING. Today is the 11th December 19 and I am without Cover.
I contacted Discovery again, I spoke to Zaakir Osman, He informed me that their finance department made an error and loaded the debit for the 6th of December which was Friday.
This really is painful for me as I am uncovered!! Can this be sorted out as soon as possible please! :(. I attach my bank statement here to see that I had Funds on the 3rd, when premium had to go through.
Thank you for raising your concern.
We can confirm that the forced debit has been loaded against your account.
Apologies for any inconvenience that may have been caused.
Regards
Discovery Insure
Thank you for raising your concern.
We can confirm that the forced debit has been loaded against your account.
Apologies for any inconvenience that may have been caused.
Regards
Discovery Insure
You confirm that the force debit was loaded. I called in on Monday, I was informed that the debit was loaded on Wednesday. I was told about 48 hours on Monday. Today is Friday. NO DEBIT HAS WENT THROUGH.
Do you realize the consequences of not being covered due to Discovery loading a debit order incorrect??? Let alone not deducting the premium on the 3rd when I had funds.
You confirm that the force debit was loaded. I called in on Monday, I was informed that the debit was loaded on Wednesday. I was told about 48 hours on Monday. Today is Friday. NO DEBIT HAS WENT THROUGH.
Do you realize the consequences of not being covered due to Discovery loading a debit order incorrect??? Let alone not deducting the premium on the 3rd when I had funds.
lerato Mulawudzi doesn't know client service. They just argue and don't wanna acknowledge the error is from discoveries side. Let alone apologizing.
lerato Mulawudzi doesn't know client service. They just argue and don't wanna acknowledge the error is from discoveries side. Let alone apologizing.