Do not waste your time with Discovery Insure!

I am beyond sick and tired of struggling with Discovery Insure! Do not waste your time and energy with this company. I warn you it is not worth it as you can get a much cheaper premium somewhere else without the hassle every month of getting your so called Cash Back out of them. You can call and mail but they just ignore your requests and do what THEY want to.

I have reinstated my policy after it was cancelled for a month. The new policy was supposed to be exactly the same as the previous policy. The only difference was that it should have been upgraded from Essential to Classic. I had to phone them 3 times to do this upgrade and they only responded after I gave the call center agent a bad review - and to make it worse he really played on my feelings for doing that afterwards. He sent me an e-mail and actually TOLD me to give him a 5 star rating on Hello Peter. Then I realised they are suddenly paying my Cash Back into my Excess Funder account. I did not request this! It was paid into my bank account on the old policy and it was not suppose to change?? I called them to change this on the 2nd of October. They did send me an updated schedule. BUT.. They ignored me again!! It was paid into the Excess Funder account yet again!??!

You have to check up on them monthly to make sure all your fuel spend were accounted for. And then you have to wait another month for them to fix their mess.

I want my Cash Back paid into my bank account BEFORE Friday 18 October 2019. And that is August and September Cash Back!! Then I want this policy cancelled!! I have had enough of Discovery Insure!! AND I don't want any calls from call center agents playing on my feelings for making them and their department look bad. Do your work and do what your clients request from you!? Maybe then we will give you 5 stars because we WANT to and not because we are TOLD to.

Next step will be the Ombudsman. I am honestly done with Discovery Insure.