Do not use UBER when vehicle in for repairs

Item: Discovery Insure
Rating: 1

Nowhere on the Discovery Web-site do they explain how the Uber benefit works if you want to use it instead of car rental. They pay our R1500 and if you need to use more than that, they don't provide any more. When I ask them to then rent a car for me, I had to pay back the R1500 I already used for Uber. I thought I'll save them money by using Uber instead of opting for a rental car, which was a big mistake. R1500 down the drain.

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Replies (1)

Discovery Insure's replyOfficial

24 Oct 2019, 11:50

Good day Danie

Thank you for raising your concerns.

The information you are making reference to is available on our plan guide.

Please refer to section:
"7.3.2 | Car hire – Uber benefit

You may choose to EXCHANGE your carhire for R1 500 towardsyour Uber services...

You should follow the normal claimsprocess if the cost of the emergencyrepairs is more than this limit."

We have since emailed you a recent copy of your policy wording.

Regards
Discovery Insure

Discovery Insure's reply24 Oct 2019, 11:50

Official