CP
Cobus P

1 reviews | Active since Jul 2015

01 Jul 2015, 10:03

DO NOT USE DISCOVERY INSURANCE!!!

Please watch out, I recent took damage on my vehicle and Discovery sent out Gardens Towing service, the guy put my car on the flat bed and dropped me off at home, he INSISTED I do not get on the flatbed to remove my property and being in a daze about what to do now without a car he took advantage of the fact that I was pre occupied.<br> He off loaded my property and left, only for me to realise a day later I had a Oakley GMT watch under the back seat which I had the battery replaced for and forgot about.<br> <br> The towing company **** to the insurer saying the watch box was sitting empty on my back seat - this is a blatant lie and any idiot would know that no one puts a leather watch box on a backseat of a car in full display, secondly he never offered to remove it and give it to me, even if ti was empty he would have pointed it out or looked inside HE DIDN'T because it was under the backseat passanger deat not on the backseat.<br> <br> Discovery basicly says oh well it's your word against his, he would not let me remove my own property so how can this be right?????? He assumed responsibility and I am R6500 out of pocket thanks to this guys thievery. I hope he gets a good dose of karma, sad. <div><br></div><div><em>(Supplier name changed from Discovery Health to Discovery Insure by Hellopeter.com)</em></div>

0
Replies (1)
Discovery Insure
Discovery Insure's reply02 Jul 2015, 12:50
Official
Hello lppzaz1,

Thank you for the time afforded.

We sincerely apologise for the frustration experienced with the loss of your watch and can assure you that we will be relooking at our agreement with the service provider in question.

We truly don't want to lose you as a client and trust that you will continue to provide feedback on your experiences with our service.

Kind regards,
Sekgobola
Discovery Insure