DO NOT USE DISCOVERY CARD TO BOOK FLIGHTS

I bought 2 international air tickets using my discovery bank credit card. We are supposed to receive automatic travel insurance by using this card. So I received an email from discovery saying that I had automatic insurance. That’s it. No policy no. Nothing. Then the nightmare began. I have spent about 5 hours today trying to get any sort of proof or documentation or to find out if both people are covered etc etc. I have been on the phone for hours. I was then told eventually that because I booked prior to 1 May I will be insured through Chubb. Then the next nightmare begins. I was told to login to Cardholderbenefitsonline.com but nothing is working. Eventually I managed to get through to a WhatsApp line but I have no idea who I am speaking to. They have told me I can only login with Microsoft edge. What happens if I do not have Microsoft edge? How do I get my documents or proof of insurance? Who do I enquire through. Chubb is useless and I am beginning to think I should never use my discovery card to purchase air tickets as this has now become a 3rd nightmare for me. You need to wait for so long before the WhatsApp concierge replies it’s going to take days. I can’t take this anymore. This is like hell trying to get this sorted out. Should I just book insurance through Bryte? And cut my losses? I am not really getting anywhere on this WhatsApp chat with someone called Amira. Earlier in the day I was cut off from discovery insure about 4 times. Then I was on hold for 21 minutes and then my call got dropped. Even someone I spoke to tried calling discovery insure and she could not get through either. Eventually I found out that I needed to call Chubb or use this weird website. And I have now received 4 apology messages on the WhatsApp chat stating Apologies, we are taking longer than expected to reply. Your Concierge will respond to you shortly. I’m done 😢