DO NOT UNDERSTAND THEIR CLIENTS NEEDS AND LACK OF COMPETENT STAFF

The decision that we've made moving to Discovery Insure feels like the worse decision we've made . Theres an absolute lack of professionalism and staff takes nothing seriously. Their lack of understanding their clients needs is a huge concern. No one takes ownership and the client ends up taking full responsibility whilst dealing with the Worst service providers you can think of. I really do have concerns with how the selected them. Simple example was my geyser broke and the plumber arrived without a ladder and told me he didnt know he would need a ladder. Claim has been pending since last year. Carpet cleaners arrived and whilst removing their pipes broke my window. Its still broken , 2 weeks later. These are just some of the minor incidents that happened whilst they were dealing with the claim. Or should I rather say while I was dealing with the claim as they were nowhere in site. My impression is that because they do really well on the Medical Insurance side , people trust them and find it works and many people will be locked in this way. In my opinion they still have a LONGGGGG way to go to get on board with the major Insurance companies.