Do Not take out insurance with Discovery insure

I have had issues with insurance companies in the past but I must say that NOTHING can compare to Discovery insures LACK of helpfullness

On Thursday the 28th of June someone drove into my drivers door of my car. completely their fault, I contacted Discovery who told me I had to take my car into their assessor to get a quote for the damages. there were NO CHOICES so like a "good client'" i comply and take it into their prefered assessor only to remember the last time I took my car to them fro the actual panel beating I was NOT happy with the work done on my car. The assessor took a look at my door that was completely crumpled in and could NOT open and came up with a ridiculously low quote to fix it. I went to MY panel beater to take a look for me for I trust his work alot more than the discovery approved (cheap skates) that discovery try to force you to use.

Discovery then said thats fine and send me a document to sign and did a pay out into my account for the "quoted damages" and provided me with 5 days car rental!!!

I told Discovery that we cannot finalise anythign for the door has NOT been forced open to see what other damages there are, but they ignored me I got my broker and the panel beater to start contacting Discovery regarding the reassessment which they made sure to make it as impossible as possible.

I waited for a week past the due date of my car rental to FINALLY get an extention of my car rental considering the car was still sitting at the panel beaters UNTOUCHED due to NO reassessment being done. Another week passes Finally I am told now we are 19 days into the claim that they have finally received the reassessment but has still NOT shared any information regarding this reassessment.

So I am going to start getting MORE threatening phone calls from Avis (who is not in the wrong) for my Not returning their vehicle, because Discovery Insure has completely messed me around and My car STILL has NOT been touched!!!!!

I do NOT recoment Discovery Insure to anyone looking for insurance