Do not take Discovery Insure (home contents insurance)

I am only rating it 1 star because it is not possible to leave a zero star! Discovery insure is the worst insurance I have ever experienced! I had covered my home contents with them and accidentally damaged my TV while I was moving last week. The move happened overnight and there was no time to hire a professional moving company.

When I submitted my claim they are saying they are rejecting it because we moved our contents ourselves and didn't hire a moving company and apparently its one of their discovery insure plan guide! I then went back to the welcome document pack I received and turns out that plan wasn't shared and thats why I didn't know about it. When I queried that they say it is up to me to find out their terms and conditions and it is not their responsibility to share them with me! I have never heard of such and every company that I have services with make it their mission to inform customers of their terms and conditions and go as far as sharing documentation with them as part of the welcome package but NOT DISCOVERY INSURE! Even worse, I went through their guide and it does not explicitly say you should only move with a professional moving company otherwise they won't cover your contents.

I am very disappointed in them even worse the guy that was handling my claim Denzil Mqoqi was very rude with a poor attitude. He didn't even care to give me feedback...I had to call him myself and he still has an attitude.