Do not insurance with Discovery

Lightning struck our house on 20 Nov. We reported the damaged goods on 21 Nov. On Monday 23 Nov we reported the damaged roof. By the end of the week we were told the assessors could not get hold of us due to incorrect telephone number .... even though the details on the systems is correct! On the 25th Nov we were linked with a conference call to the assessor for the roof. On the 26th Nov we were linked with a conference call (by Discovery) to a assessor for the damaged goods. Appointments were made with both. On Monday 30 Nov the assessor for the damaged goods came to our house and took inventory of all the damaged goods. On Wednesday 02 December the assessor for the roof came. This morning, 7th December we were told by Discovery they did not sent the assessor for the goods and have no idea who he is and they only received the report for the roof so far. I can't understand how Discovery could set up a meeting via a conference call to the assessor for the damaged goods and then a week later have no idea what we are talking about. It has been 16 days since the incident and we have not made any progress to replace all our damaged goods.