Disservice by Discovery

It has been 24 days since my accident claim was registered. In the meantime I have had an investigator assigned. Carel Nortje and I met for the interview at waterfall hospital Monday the 9th of March. He requested information from of which I supp****. He had promised to wrap up the whole thing by Friday the 13th. When I didn’t receive communication from him that Friday I tried to contact my advisor on Monday only to find that Carel is off sick and the case has been assigned to a new investigator. I called the new investigator (Brian) same day (Monday 16th of March). He then got back to me on Wednesday the 18th to say that he needs me to sign a document so that he can get an accident report which I did same time. He then also promised feedback by Friday the 20th. Friday came and I got nothing. Instead I received mail from him on Saturday the next day requesting more bank statements from me for all the other cards I hadn’t submitted before. I supp**** all this same time. And he had said I will get some feedback by Monday the 23rd.

I write this on Tuesday the 24th and I haven’t received feedback. Each time I have to call the call centre to understand what is going on. I am feeling bereft myself from the loss/damage of one of my assets and now I am locked in a never ending cycle of anticipation and let downs. Quite frankly it feels like everything is been done to try reject this claim.