Dis(****)ery!!!

Where do I begin. For the amount of money I pay on my car insurance, I expected a far greater service. On the 30th of November I hit a pothole on my way to walk. I called the insurance to get my car towed in. My car was immediately towed and taken in. On the first I got an email from discovery that a Sandile Ngidi would be the agent assisting me. I got no correspondence from said person even though I emailed him multiple times to find out what the progress would be for getting my car fixed. I got an email from them that my car would be taken for assessment on the 7th. On the 7th I got a call from the assessor Net accessor to ask where my car was and because my car wasn’t there at the agreed time the assessment was cancelled. I emailed Sandile multiple times still no responses. I called discovery only to be told that they had no idea where my car was eventhough they are the ones who got the car towed. Eventually after numerous phone calls back and forths which by the way was all on my part, we found where the car was, two weeks later. Now it’s been 3weeks my car was only assessed on Tuesday. Only towed to the panel beaters yesterday and they are closing today and will be opening some time in Jan. So my car won’t get fixed, a simple pothole incident. To make matters worse my courtesy car is only for 30 days, so it ends on the first and my car will still no be fixed and I’m now liable to finding my way at to work. Even though the delay was on discoveries end. How must I a doctor who works ridiculous hours get to work with no car?! The unprofessional manner in which my case was handled is disgraceful. The failure to communicate and respond to emails is even more disappointing. Done with this **** of an insurance.