KK
Khanyi K
1 reviews | Active since Oct 2025
07 Oct 2025, 13:29
Dissatisfied
Discovery Insurance is a mess. I have a claim where.the car hire cancelled without having backup no communication nothing. Infact from September 1 2025 Discovery has not bothered to call or give update.
Helpful (0)
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Replies (2)
Discovery Insure's replyOfficial
07 Oct 2025, 13:48Good day Khanyi
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced regarding your claim.
This is certainly not the level of service we aim to provide. Please be assured that we take your feedback seriously, and we will escalate your concern to the relevant team for urgent review and resolution.
We value your patience and understanding while we investigate the matter further. Our team will make contact with you shortly to provide an update and ensure that this is addressed appropriately.
Regards
Discovery Insure
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced regarding your claim.
This is certainly not the level of service we aim to provide. Please be assured that we take your feedback seriously, and we will escalate your concern to the relevant team for urgent review and resolution.
We value your patience and understanding while we investigate the matter further. Our team will make contact with you shortly to provide an update and ensure that this is addressed appropriately.
Regards
Discovery Insure
Discovery Insure's reply07 Oct 2025, 13:48
Official
Good day Khanyi
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced regarding your claim.
This is certainly not the level of service we aim to provide. Please be assured that we take your feedback seriously, and we will escalate your concern to the relevant team for urgent review and resolution.
We value your patience and understanding while we investigate the matter further. Our team will make contact with you shortly to provide an update and ensure that this is addressed appropriately.
Regards
Discovery Insure
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced regarding your claim.
This is certainly not the level of service we aim to provide. Please be assured that we take your feedback seriously, and we will escalate your concern to the relevant team for urgent review and resolution.
We value your patience and understanding while we investigate the matter further. Our team will make contact with you shortly to provide an update and ensure that this is addressed appropriately.
Regards
Discovery Insure
Discovery Insure's replyOfficial
07 Oct 2025, 16:08Good day Khanyi
Thank you very much for taking my call, and for your time and understanding.
We have confirmed that your car hire benefit was valid for one month; however, you were provided with a total of 35 days, as confirmed. For future incidents, please note that you can opt for the Car Hire Extender benefit, which provides cover for up to 60 days.
Regards
Discovery Insure
Thank you very much for taking my call, and for your time and understanding.
We have confirmed that your car hire benefit was valid for one month; however, you were provided with a total of 35 days, as confirmed. For future incidents, please note that you can opt for the Car Hire Extender benefit, which provides cover for up to 60 days.
Regards
Discovery Insure
Discovery Insure's reply07 Oct 2025, 16:08
Official
Good day Khanyi
Thank you very much for taking my call, and for your time and understanding.
We have confirmed that your car hire benefit was valid for one month; however, you were provided with a total of 35 days, as confirmed. For future incidents, please note that you can opt for the Car Hire Extender benefit, which provides cover for up to 60 days.
Regards
Discovery Insure
Thank you very much for taking my call, and for your time and understanding.
We have confirmed that your car hire benefit was valid for one month; however, you were provided with a total of 35 days, as confirmed. For future incidents, please note that you can opt for the Car Hire Extender benefit, which provides cover for up to 60 days.
Regards
Discovery Insure