Dissatisfaction with the service, bad service, customer-oriented

<p>I never would have believed that one could experience such an appalling service from institution such as Discovery. I experienced poor service since the initiating of my claim. I was involved in a car accident on the 22nd of September 2016 and till today the service hasn’t been better. I fought repeatedly, I called them repeatedly, I attempted to escalate my issues to the claim’s department Team Leader Bianca Manaka and the compliance’s Team . I have not yet received any response or communication from them. My case has been on going, after 2 months of pain and a heartache they finally decided to settle my car on the 25th of November 2016. The agent handling the claim Tshepiso Mazibuko forwards me an email on the 25th of November, at 17H22pm with the settlement breakdown they are going to pay out and she asks me to sign the agreement document she had attached. I email her back to ask her, to explain the breakdown to me before I sign. I had no respond from her until I called the call centre on Monday the 28th to find out they had paid the bank. A lady I to spoke explained the breakdown and informed me that the payment was settled on Friday. I called the bank today, 01st of December 2016 to follow and to check if they did receive the settlement. The bank informs me that my insurance did not pay out the full amount that there was a shortfall amount they did not pay. I tried to call Tshepiso Mazibuko as usual I cannot get hold of her and I also emailed her so that she can explain why they didn’t pay out in full. No one is getting back to me. The bank forwarded me a settlement quotation of the shortfall to find why they didn’t pay it out. This will be the 7th settlement quotation I will be forwarding to Discovery since my accident.</p> <p> </p>