Dissatisfaction with Service and Communication - Claim No: ***

I am writing to express my deep dissatisfaction with the service and communication I have received concerning my recent claim (Claim No: ***). My frustration has grown due to the lack of clarity and the delays in addressing my concerns.

In my previous emails, I raised questions regarding the possibility of having my fridge repaired by LG and inquired about the implications for my policy limits concerning power surge coverage. Unfortunately, the response received lacked a manager on copy, and more importantly, it did not address the crucial details I sought clarification on.

Specifically, I asked whether, in the event of a future occurrence, I would still be able to claim under an upgraded policy if I proceed with the repair through LG. This is a critical decision for me, and I have not received the necessary guidance or confirmation to proceed confidently.

The lack of transparency and timely responses has left me feeling frustrated and uncertain about the handling of my claim. I believe clear and prompt communication is essential, especially when dealing with matters that impact the coverage and protection I rely on as a policyholder.

I urge you to address this matter with the urgency it deserves and provide me with the necessary information to make an informed decision. Additionally, I would appreciate it if a manager could be copied on this correspondence to ensure that my concerns are given the attention they require.

Furthermore, considering my dissatisfaction with the current service, I am open to discussing an upgrade of my policy limits, but this is contingent upon receiving accurate and comprehensive information about the potential impact on future claims.