Dissatisfaction about Discovery Insurance (Building) treatment.

Good afternoon Please help me or advise where to go for honest help. I lodged a claim for my ceiling on the 26 September 2022-Richard answered my call and referred me to Yolundie . I was told to get my own assessor as yours was fully booked. Fast forward I did as requested and got a report from the assessor which I forwarded to Discovery. I received no feedback and followed up numerous times.i spoke with Sindi, Melvin,Nelly and Toko among others. Eventually I was advised by Yolundie on 23 November that my claim was rejected and rejection letter will be Emailed to me by Nqobile. I have not received a rejection letter to date and was advised that the reason for the rejection was because the damage was due to wear and tear according to the assessor,yet the assessor says a different story from what discovery says.Clearly there is no truth in rejection reason hence no rejection letter.The assessor indicated that that's not what he advised in his report nor in his communication with Discovery.The claim number is ***. I need a proper response as to why my claim was rejected and why it took so long for me to get help or feedback from Discovery Insurance.