Dissatiesfied with service and feedback

Good day

My shops been impacted due to a flood tranpiring the 11th July I have logged a call with my broker at the same time of arrival

Upon request from the broker , I was told to get quotes for what ever content that's damaged which I did (sent 15th July) Constantly asking the broker when are they allocating an assessor but she was unaware as she's waiting for feedback from Savana Visser of 40Four When I called her , I was asked to be patient as there was a lot of storms they attending to " But is this what I signed up for?"

I sent numerous of emails to Savana Visser but no response or calls , therefore I called her and her answer was " We don't take direct calls from clients" I have told her they prolong the situation

The quotes was sent to her to her 15th or 16th As time is passing I heard absolutely nothing of an Assessor which then forces to me call the claims consultant of discovery whom is Thapelo ****il this day I have still not heard anything of him) Couldn't get hold of him 17th July , but as per his colleague an assessor has been appointed I was given the contact no of the assessor After calling the assessor same day I was told from the receptionist they don't do assessments in CT I called again , and then they have appointed a local based company The assessor arrives the 18th and starts assessing all damaged goods

Same day I get a call from loss adjuster assessor and sets an appointment with me for the 22nd July He arrives 22nd July and I took him to the shop where the flood started from , the store manager comes out and confirms all necessary information regarding pipe burst and flood Assessor goes to my shop and assessors " a few items " upon request he asked me for my quotes which I agree to send , but also I have asked him haven't he received the quotes from discovery or 40Four?

29th July I sent an email to brokers and discovery requesting urgent feedback , and all of there sudden there's feedback :

Email I received from the lost adjust assessor - Please provide comparable quotes of your counter - counter was manufactured 10/2021 (01/08) - Please provide recent invoices paid for 1 or 2 items listed as damaged (01/08) - Please provide quotes from certain items as same model and make (01/08) - Carpenter arrives to take measurements as to see if counter can be repaired (01/08) - Lost adjust assessor wants a recount of stock all over again (as per telephone conversation 01/08)

How do you patch up a full wooden counter that's impacted due to water in the foot path of busy Mall?

I await urgent feedback Thanks in advance