Dissappointed with service - wrong information provided

<p>My account was debited twice with the amount I dont know - I was told by</p> <p>Lindokuhle Ngqulungo on the 15th that the debit order with pro-rata will be debited on the 20th on my account. To my dismay I was debited 2 days later, twice and charged bank fees for returned debit order and my account was still debited on the 20th including the pro-rata. When I called Discovery today, I am told Lindokuhle is on lunch - he will come back to me later. This is really uncceptable. My credit profile will be affected by this.</p> <p> </p>