Dissapointingly poor service - no better than other insurers

Considering how much they brag about their customer service and innovation, Discovery highly underdelivers. I had an accident in April 2021. Discovery sent my car to a repairer twice as far as ones in my area (that are listed with Discovery). Said repairer then delivered the most appalling service - poor communication, bad repairs, breaking other things, etc. After lodging a complaint with Discovery it took all of 5 months before they agreed to have another repairer rectify the issues left on my car. 3 months after providing a quote for the rectifications the new repairer and I have still not gotten authorisation to go ahead with the repairs. So in the meantime I'm driving around with broken things on my car.

I originally dealt with Khumo Maruping who did not help much, so Dominic Madlala took the case over. He hasn't been any better. There are over 70 emails where I try to get this resolved. On top of that I can see the assessor's are also frustrated by the lack of cooperation from Discovery.

This past week alone I spent 50 minutes (mainly on hold waiting for someone to answer) calling them. I spoke to Yolanda and Peter in the Specialised Claims department who both promised to send authorisation the same day - still nothing in my inbox.