Dissapointed owner

<p>Insured ! Ithought m safe from turmoil. I had an accident on 15/05/17 car towed away. I had to ask for the car hire 3 days later..... a week car not repaired due to insurance authorising 2nd hand parts. Panel beaters sent me form to sign as they they are not allowed by VW ... called insurance spoke to Florence who told me to email and will then communicate with panel beaters..Form emailed. No word from insurance panel beaters called me that car will be parked aside till form is signed , decided to sign and send.</p> <p> </p> <p>Now car has been with them for 4weeks they cant get parts. New auth needed now for new parts and was eventually authorized. Now panel beaters are waiting for the parts its been seven days.</p> <p>Calling the call centre has been living nightmare. I have dates and names of numerous calls made with no joy. Some will say hold(15min ) elapsed, others rude, when asking for a supervisor well...</p> <p>Went to discovery P.E. they tried to intervene- jhb apparently tried to call but I did not answer...dont we leave sms anymore?</p> <p>Today I called again Deneo said hold.....waited for 10-15 min , dropped the call and called again got Kevin who listen to my whining...God bless him.</p> <p> </p> <p>1.Do I have to fly to jhb to have my problems solved?</p> <p>2.Car hire expired m paying for this now.... what a the rules here?</p> <p>3. I am even willing to go to fetch the parts as the P. Beaters are waiting. Parts are from east london so maybe I will have to fetch. Insurance appointed this place is it my responsibility to check up on them?</p> <p>Let alone about finding out that I qualified for a small manual car! Apparently have to pay extra for the same car.</p> <p>Please assist me to find solutions here.</p> <p>Thank you.</p> <p>Tshidi.</p> <p> </p> <p> </p> <p> </p> <p>..</p>