Dissapointed

One of my vehicles has been in an accident ...was towed to auction nation to be assessed.Its been a week now and the assessors are not finished which means no progress in repairs until it is. I cant even access my car with out a release form which Im struggling to get ...I call stay on line for 30min listening to music put the phone down and call back ..ask them to call me back for a follow up on getting the release form for my own car so I can do the repairs myself at my expense...while my team does not have a vehicle to drive. Its a nightmare I dont even have access to my own vehicle in order to repair it myself at my own cost because Im losing more money waiting for the discovery to sort it out. There medical aid is the complete opposite though smooth as can be.