Dissapointed Client

Im so dissapointed i cant even explain:-( I logged a claim for my daughter'@cellphone an Iphone 6 Plus last Thursday everything went smoothly up an until.the service provider that was going to replace told me they going to replace ot with a Iphone 6 an i advised but she has an Iphone 6 plus now I'm having to wait this is so frustrating because when i call I'm places on hold an dont get positive feedback all i want is the phone replaced .when joining Discovery an giving all information that is required i advised the sales person its an Iphone 6 the big one as i dont know these things so well. I gave them the IMEI number which clearly will tell you what make cell phone it is when it should come to claim stage so that you dont claim for the wrong phone as it need to match the phone you gave. Then i asked to speak to someone in the sales team to review my policy to also find out that the other cellphone on the policy was incorrectly insured an they had to fix it i asked for the other phone to be insured with an amount but apparently one cant do.it that way if you give them the make an model an IMEI number it insures the phone for the retail value so that information had to be corrected on my policy.

All i want is that you replace my daughters phone an get my claimed settled as I'm so frustrated. What is the reason we give you IMEI numbers if your claims department tells me it means nothing so i can tell you i have an expensive phone an yet i have a cheap phone a make up IMEI numbers!!!!

Can someone in Management please advise an make me understand to make sense of all this.

Very unhappy client.:-(:-(

And it dont stop there my car was also fitted with the incorrect windscreen, they never ordered the original glass now I'm waiting to have this seen to as well. Discovery your consultants need to keep your clients up to date as i found I'm was always the one calling to follow up!!!!!!!!