DISSAPOINTED AND FRUSTRATED

I have been dealing with a claim since November 2022, claim was approved but the service provider that my vehicle was sent to only gave me a booking for January 2023 and then completed work 2 months later and the work was not done correctly and they even created further issues with my vehicle. I have been dealing with Discovery who have not been helpful at all and my complaints and queries and numerous email falls on deaf ears and no one is handling this with the seriousness it deserves. I have gone as far as even copying in the complaints department with no response from them and i also emailed the head of operation with no response from his office, yes apparently he has resigned but that should not excuse a response from someone that has taken over from him in the interim. I am so tired at this point as this has cost me time and money and it is absolutely shocking service. I have spoken to numerous people and a number of people are copied in on emails but one calls me to really understand the issues being experience, no one is willing to help, it just gets pushed from person to person.