Disrespectful,inconsistent discovery lnsure liability department ,utterly disgusted and disappointed.

I am a third party claimant and I am utterly frustrated ,annoyed and feel disrespected ....this the many reasons why I will not insure anything with discovery. The third-party liability department specifically Thabiso M who was so rude ,never available to explain the process all he did was send me forms to fill ,Vekash who is the manager of the liability department and who I am really annoyed with because they give their independent motor assessors who is Netasses to assess the damage of the car but tried to rip me off and advised that i can get the damaged assessed by another panel beater and they will quote the same but when I was able to get independent assessor to assess the damage I was quoted more , now I have been waiting for 3 days for them to give me feedback and pay me out so i can fix my car and Vekash can speed up the process with his service providers but he keeps giving me stories. They have the audacity to put me through to someone on leave who is called Lisa from Netassess,Dalton who blocks his emails from customers,Swaran who I really wonder if he his actually working. Is this how business is done Discovery, Are these the people you employ to treat customers unfairly ? Is this being done because you have to pay more because your motor assessors got caught ripping a customer off .