MM
Marussia M
1 reviews | Active since Aug 2022
29 Aug 2022, 13:16
Dismal experience, i will never use Discovery for short-term insurance again
Dismal experience with Discovery insure, my vehicle was in an accident caused by a 3rd party on 18 May 2022. The assessor Discovery selected took 2 weeks for the assessment and the panel beater only opened the vehicle 3 months later, resulting into me going into month 4 with no vehicle, paying vehicle installment fees and Discovery insurance fees but having to also pay rental car fees on top of that. Discovery has been unhelpful and unapologetic and i still do not have my vehicle back with no responsibility taken by Discovery or the panelbeater.
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Replies (2)MM
Marussia M's updateReviewer Update
30 Aug 2022, 06:46Discovery
Your assessor took 2 weeks to assess my vehicle.
Your panelbeater took 3 months to open the vehicle and order the parts you are referring to.
Whilst there may be parts shortage, the Discovery service providers and claims department caused the delay of 3 months which has resulted in me having to rent a car with my own money over and above paying your premiums. It was your claims departments that caused this and not the global parts shortage.
Your assessor took 2 weeks to assess my vehicle.
Your panelbeater took 3 months to open the vehicle and order the parts you are referring to.
Whilst there may be parts shortage, the Discovery service providers and claims department caused the delay of 3 months which has resulted in me having to rent a car with my own money over and above paying your premiums. It was your claims departments that caused this and not the global parts shortage.
MM
Marussia M's update30 Aug 2022, 06:46
Reviewer Update
Discovery
Your assessor took 2 weeks to assess my vehicle.
Your panelbeater took 3 months to open the vehicle and order the parts you are referring to.
Whilst there may be parts shortage, the Discovery service providers and claims department caused the delay of 3 months which has resulted in me having to rent a car with my own money over and above paying your premiums. It was your claims departments that caused this and not the global parts shortage.
Your assessor took 2 weeks to assess my vehicle.
Your panelbeater took 3 months to open the vehicle and order the parts you are referring to.
Whilst there may be parts shortage, the Discovery service providers and claims department caused the delay of 3 months which has resulted in me having to rent a car with my own money over and above paying your premiums. It was your claims departments that caused this and not the global parts shortage.
MM
Marussia M's updateReviewer Update
13 Sept 2022, 06:53It is now 11 days since the above reply and your last email stating my matter was receiving CEO attention and self-proclaiming tireless efforts to assist, yet I have not received the promised feedback on the timeline from the repairer regarding when parts were ordered, progress, or in fact, any form of meaningful update.
It is almost the end of month 4 of paying your insurance premiums for a car I do not have, plus paying for a rental car plus paying for the car installments. Yet, discovery remains silent.
MM
Marussia M's update13 Sept 2022, 06:53
Reviewer Update
It is now 11 days since the above reply and your last email stating my matter was receiving CEO attention and self-proclaiming tireless efforts to assist, yet I have not received the promised feedback on the timeline from the repairer regarding when parts were ordered, progress, or in fact, any form of meaningful update.
It is almost the end of month 4 of paying your insurance premiums for a car I do not have, plus paying for a rental car plus paying for the car installments. Yet, discovery remains silent.