LM
Lerato M

1 reviews | Active since Sept 2015

10 Mar 2025, 10:17

DISHONESTY ON AN INSURANCE CLAIM

I got bumped by a Discovery client and he said he will claim from from them as he was at fault, when I made follow up with him he told me that Discovery claimed that they have phoned me and I had admitted that we were both at fault. That was a big shock to me because I never received any call from Discovery. He gave a the claim number to make follow up, on the 7th I spoke to Nonhlanhla Sinthumule she confirmed that according to their records I had spoken to Bongani on the 3rd which is a complete lie. I asked her to send me the recording of that conversation and she told me that Discovery will not send me any recording unless I subpoena them, not only are they telling lies about me however they are now interferring with the claim process.

0
Replies (1)
Discovery Insure
Discovery Insure's reply10 Mar 2025, 10:25
Official
Good day Lerato, 

We're really sorry to hear about this troubling experience. It sounds incredibly frustrating and unfair to be dealing with such misinformation and lack of transparency from Discovery. Your frustration is completely understandable.

Our team will be in contact with you to discuss your concerns. 

Regards
Discovery Insure