Dishonest and bad service on claim

<p>I had a car accident. Firstly discovery towed my vehicle. Took 2 days for the assessor to go see the car. It was decided to do a further assessment which was another 2 days. Then I was assigned an assessor to investigate. We met I did the interview. He took another week to compile a report. He verified certain aspects But simply ignored the others. I felt he was working for the other party. He was useless. He asked questions that did not relate to my claim. I asked why he never replies to me and he says he is very busy and apparently discovery insure agents can only make calls certain times of the day. I call head office and 3 weeks later a manager is still going to call me back. I asked for a new assessor but I was stuck with one I had. I called him the lone ranger because he seems to answer to no one. Eventually claim was approved after my ranting. They then decide to send my car from the panel beater it was in already to a completely different town that was an hour away. How the car was getting there I don't know. It just seemed like something wasn't right from the start. Did my assessor have an arrangement with the dealership to send cars there? After I called and complained they said my car can be repaired in my town. I asked to see my assessor report but I cannot see it. I sent an email to complaints never received a reply. I asked my assessor to assist adding a driver to my car hire that I paid extra for. He could not. My car is still not repaired. I was given more stress and headache. Discovery looked for every excuse not to pay. </p>