1 reviews | Active since Apr 2010
DISGUSTING TREATMENT
I claimed for an Ipad 3 which was bought for R8000 and as the customer and premium payer have not been given an opportunity to buy an appropriate item for myself instead have been referred to suppliers who in 2015 still charge exorbitant amounts for the same item. notwithstanding the fact that premium payers have to be given the option to buy suitable mobile equipment or decide to source from those suppliers. This is what I refer to as ****************. these suppliers have different prices for different insurers as their only interest is to maximise profits and furthermore coerce customers to buy stuff that in 2015 is not even advisable as clients are beyond that expected to pay more even on stuff that continuously depreciates. These suppliers and their practices have to be referred to the Consumer Protection Council and the Competition Board. These practices are the most gross form of ******* for premium payers at the expense of ************ deals between service providers and discovery insurance.
Thank you for your comment.
I did try to reach you a few moments ago and was unable to do so.
Your claim for your iPad 3 was authorized and set for replacement, please bear in mind that we were able to replace your item for the same value that you chose to insure it. The purpose of an insurer is to provide indemnification and we have thus acted in line with the contractual obligation as set out in your Discovery Insure. Please refer to section 5.18 and 5.27 of your Discovery Insure Plan Guide.
We may repair, replace, reinstate or pay cash to you in respect of the amount of damages or, where appropriate, use any combination of these methods. You will have to pay a contribution where the condition and/or value of the insured property is improved as a result of repair or replacement.
Should you wish to upgrade the unit that you had, you will be responsible for settling any outstanding amounts with our preferred provider. We do apologise for any inconvenience that you may have experienced and assure that we acted within the ambits of which your policy allows.
Kind regards,
Serushin
Discovery Insure
Thank you for your comment.
I did try to reach you a few moments ago and was unable to do so.
Your claim for your iPad 3 was authorized and set for replacement, please bear in mind that we were able to replace your item for the same value that you chose to insure it. The purpose of an insurer is to provide indemnification and we have thus acted in line with the contractual obligation as set out in your Discovery Insure. Please refer to section 5.18 and 5.27 of your Discovery Insure Plan Guide.
We may repair, replace, reinstate or pay cash to you in respect of the amount of damages or, where appropriate, use any combination of these methods. You will have to pay a contribution where the condition and/or value of the insured property is improved as a result of repair or replacement.
Should you wish to upgrade the unit that you had, you will be responsible for settling any outstanding amounts with our preferred provider. We do apologise for any inconvenience that you may have experienced and assure that we acted within the ambits of which your policy allows.
Kind regards,
Serushin
Discovery Insure