Disgusting, Terrible service

I am a newish client with Discovery Insure. First time claim due to hail damage on my car from the terrible hailstorm last year 2021. My claim was logged on the 4th Oct 2021 by consultant Mpho Mamaregane. Took my car for assessment on the 05th Oct 2021 to VDS Autobody On main reef road. Claim was authorised on the 6th Oct 2021. The first booking date that i received was the 18th Oct 2021. A lady from VDS called me on the 14th Oct 2021 and told me not to worry about the date that i received from Discovery but the booking date she is giving me is the 9th Nov 2021. I then emailed Mpho to ask which date should i go with Discoverys date or VDS's date. I received no response. I received an email from Mpho on the 19th Oct 2021 stating that he has not received any update from regarding my vehicle repairs and will let me know as soon as he receives an update. On the 17th nov 2021 i received an email from Mpho stating that he has not yet received booking date but will let me know of any progress. On the 22nd nov 2021 same type of email received. On the 18th Nov 2021 i spoke to Sheridan Luckay at Discovery and told him my issue as i was confused about the dates that i was given to book my car in. The 26th Nov i received an sms saying my claim has been updated to repair in progress. I then called Sheridan again as this did not make sense because my vehicle was still with me. The 9th jan i received an email from Mpho saying my vehicle is currently in the panel beating department estimated date of completion is the 14/01/2022. So strange because my vehicle was still with me. The 25th Jan i received an email from Dineo Khatswa stating that they have been in contact with the repairer and the vehicle has not been booked in. I received a call from Sheridan around either the 7th, 8th or 9th Feb to speak to him regarding the mess up of the claim. He then called VDS (as he said) and arranged a booking date for me for the 14th March 2022. I also confirmed with insurance that i would get a courtesy car on that day.

On the 14th March 2022 i arrived at VDS Autobody on main reef road. As i entered i see the guy from Avis so i took deliver of the car and went into the reception of VDS to book my vehicle in. The receptionist then told me that there is no booking for my car. They checked notes on their system and told me that the parts for my car were sent back in Nov 2021 due to not getting feedback from the insurance.

I called Discovery atleast 4 or 5 times spending over R100 holding on and getting cut off and being put on hold and all that and still no joy of getting help with my problem. I spoke to a Boishepo and she said there is no notes that my car is supposed to be booked in on the 14th March 2022 she said my car was booked in on the 18th Jan 2021.

Today is the 17th March 2022 i have still not received a call from a ;Manager at Discovery to sort out my issue.

I am frustrated, Angry, mad and disgusted with this terrible service that i am receiving from Discovery Insure. I will be canceling my insurance once my car is fixed.