Disgusting service - ******* from Discovery Insure & Avis Car hire

<p>booked a claim for my car and was refferred t Proline by discovery insure. I requested a rental vehicle which, i picked up at the venu i was dropping my car for repairs, on MOnday 26th June. When completing paperwork for the rental (approved by Discovery Insure) i was informed i have the rental until 25th July. I even told the Avis guy, "i wont need it that long. AS soon as my car is ready i will return it"</p> <p> </p> <p>Monday 3rd June, i recieve notification of R850 off my credit card from Avis. I called Avis to enquire why they taken funds off my account?</p> <p>The response was "it penalty for late return of the rental car"</p> <p>I then stated that as far as i know, the rental is until 25th July.</p> <p>Avis lady said "no it was changed by your insurance and you were supposed to return the car on 2nd July" I then mentioned that i wasnt aware of the change.</p> <p>Avis lady "your insurance instructed us to change the date. They should have called you. take this up with your insurance" I then informed this lady that no one has made any form of contact with me. </p> <p> </p> <p>I called Proline, to check on the status of my vehicle. I was informed the vehicle is in stage 2 of 5 and will be ready for collection on Wednesday! I then narate the problem and Presciouse t Proline on eaton road, confirmed thay they infomed discovery that the car wasnt ready.</p> <p>I clled discovery insure and they said they will follow up. I then sent an eamil reaising my complaint and concern and was told "AVIS sent you an SMS" i reiterated that I DID NOT RECIEVE an SMS to return the hired car.</p> <p> </p> <p>I then request Proline to send me confirmation as to when my vehicle will be ready and they did. I forwarded this email to discovery insure and requested im refunded adn was told, they are investigateing the matter. i later recieved and SMS from Proline stating my car is now in step 4 of 5 in the assembly department.</p> <p> </p> <p>Tuesday 4th July, I called vodacm to enquire if hteres anyway they can prove i didnt receieve the sms, only to be told itemised billing shows only out going calls and sms as thats what they bill only. </p> <p> </p> <p>I then contacted discvery insure and followed up with an email stating my case and equiring why NO ONE from Discvery insure made contact with me to inform me of the changed return date for the car hire and the progress on my vehicle. No one can aswer this! Given that Avis stated the insurance was to contact me.</p> <p>i spent most of today tryin to sort this matter and pushed Proline to have my car ready today. I then contacted Avis to inform them to collect the rental at 2pm at Proline. The avis dude only arrived at 14h40, none the less, did the necessary checsks and all was good. So i handed the keys back.</p> <p>at 15:58 i recieve an SMSM from AVIS stating "urgently return the vehicle as it not extended and hande over to SID and will charge R653 whihc is not refundable". ***! I'd already hande the car back!</p> <p> </p> <p>Discovery insure rep calls me stating that they recieved proof from AVIS that they sent me an SMS. I reiterrated that i did not recieve athe SMS or a call or email notification to return the car on 2nd. Im then told that if i can't prove you didnt recieve the SMS, you are liable for the 2x days extra. He wouldnt even hear me nor explain why no one from discvery insurance contated me to inform of the change?</p> <p> </p> <p>Utterely appalled and disgusted by the sheer lack of communication and appalling manner in which Discovery is hiding behind an AVIS SMS!! I am NOT an avis client! Discovery insurance should have informed me as their client and explained why the change in return dates. I would run away with a flippin Chevy spark ...really over my Audi duh!</p> <p> </p>