Disgusting Service or should I say lack thereoff

I am a failry new client to Discovery and to date the service I have received are absolutely disgusting. I honestly regret the day I went over to Discovery. My previous insurance company had no problems. I have learned my lesson. "Cheap koop is duur koop".

The current problem I am having: (And please note I am saying CURRENT, because this is not the first).

I need to update some stuff on my home contents. I have emailed discovery on 28 MARCH already enquiring and still not reply. I emailed them AGAIN on 5 April and still no reply. So now I would like to know who will be held liable if something happens and I need to log a claim but Maybe I am underinsured because your services are up to ****.

Two weeks without any sort of a responce. Are you actually joking.

28 March: ********** 05 March: ********** & ********** (my initial contact person).

The next time I have to email it will be to cancel my biggest mistake I ever made.