CM
Celeste M

1 reviews | Active since Dec 2016

12 Dec 2016, 13:04

Disgusting Service / No Customer service or Work ethic.

<p>I met in an accident on the 27/10/16 , I decided to not through my own insurance but do a third party claim. I sent through all doc required to Discovery on the 21/11/16, I got a reply from Rozannah Singh on the 24/11/16 saying i will get a call from an assessor shortly , 6 days later no reply , So i emailed again on the 30/11/16 no reply as per usual , So i called Rozannah Singh on the 05/12/16. She says oh an assesor hasnt callled you back as yet , Let me call and find out i will email you. No reply so that after i emailed her again no reply till today, What kin of people are working at discovery that we have to call and chase ppl just to do their job, No work ethic , No customer service. Im disgusting and im still driving around with a smashed car cause of Rozannah Singh and Discovery incompetence in life.</p>

0
Replies (1)
Discovery Insure
Discovery Insure's reply12 Dec 2016, 13:13
Official

We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.

We will investigate your concerns and provide you with an update once done.

Regards,

Sakhe

Discovery Insure