DISGUSTING SERVICE, LIES, LIES, LIES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

After being involved in a bumper bashing, the initial service was excellent for the first week. Then a great silence!!!! After spending huge amounts on airtime trying to get somebody to talk to you, forget about anyone actually ever phoning you back, you must resort to solve the delay with the repairer yourself. Just to find out that both of them cannot the trusted to provide you with the truth. The repairer informs you that they are struggling to source secondhand parts for your vehicle, that was not disclosed to me from Discovery, I requested the repairer to quote me on more readily available parts that if I accept the quote will pay for out of my own pocket. This request was purely to speed up the minor repair namely a headlight and bumper. The repairer never phone me back nor provided me with a quote. After a week, when speaking to the repairer and asking him on the progress of both the vehicle and quote, he rep**** that he lost track of both my vehicle and my request. I told him to focus on my vehicle and not the quote and inquired if he sourced the parts to which he rep**** that they did. This was after three weeks that they had my vehicle and without getting any support or feedback from Discovery. After numerous phone calls to Discovery in the fourth week, I was told that my vehicle has been repaired and that they are just waiting for the headlight, just to receive a message from the repairer, that same afternoon, stating that the vehicle has now moved into stage one of repair!!!!!!! I reverted to sending e-mails to all e-mails addresses I could find at Discovery seeking assistance. Twenty e-mails further, the claims advisor has not e-mailed me the recorded message of him stating that my vehicles repair has been completed and both companies are now using my request for a quote on more readily available parts, according to the repairer, as the reason for the delay in repairing my vehicle! The most outrageous fact is that the claims advisor did not even know at which branch my vehicle is and if both companies did not drag their feet and **** about the progress on the repair, I would not have requested a quote on items, that I was willing to pay for out of my own pocket, to speed up the repair!!! It seems that Discovery is quick to accept your monthly installment but when they need to stand up for their client, they fall short and revert to lies, poor service to cover for their incompetence!!!