DISGUSTING SERVICE FROM WHITNEY SMIT - Discovery Insure - Post Authorisations

I left my car (Mazda CX3) on the 09th of September 2024 at Discovery in Sandton for an assessment and the car was declared unsafe to drive and booked for repairs. My claim was authorized on 20 September 2024 following an incident where my car was stuck in mud on 27 March 2024. Five months down the line, the car has problems with central locking system, suspension, radiator, wheels, battery and etc. due to the mud.

Discovery took the car for an engine compression test on 26 September 2024 and on 11 Octover 2024, Discovery still did know what to do then. Whitney Smit would not give updates, I called daily to BEG for updates and service which I pay for.

They finally appointed a Forensic Specialist to further assess my car. Foolowing the findings of the forensic report, my car is only going for repairs today, 31 October 2024 and Whitney now refuses to replace the battery of the car which according to Bjourn Joubert from Net Assess, the battery formed part of the mud incident and claim. The claim by the way stands authorized by Discovery.

I have NEVER EVER received such DISGUSTING service from Discovery. It has taken seven weeks for them to decide to repair my car!!!

This is shocking!