Disgusting service from Discovery Insure Assessor

I have dealt with an employee of Discovery Insure by the name of Katleho Liwane. I have been dealing with this specific agent for the past couple of months. I have been receiving disgusting service from her. I even requested a different agent to assist me which did not happen. I expect all my interactions with this agent to be listened to and for her to be reprimanded for such unprofessionalism. I expect an immediate response to this complaint.