Disgusting service from Discovery

Discovery Insure is not interested in their small clients. They are only interested in the premiums. I have sent so many emails asking them to assist me. They choose repair people who are so small that they cannot finance the repairs. Because of their incompetence, I must wait a week for part that is available overnight. Furthermore Discovery failed to authorise them to do the repair. This meant a loss of over 3 days already. How *********** are the staff of Discovery???