Disgusting service

Had a vehicle claim and cellphone claim. Mpho Mamaregane has avoided all my calls, most emails, plus he hardly is in the office. Left him teams messages, owes me a refund and still has not paid 15 days after netassess has authorised him to do so. Discovery insure has also messed me around with comprehensive car insurance where they are not covering the 1st damage to our vehicle. I was sent back to the panelbeater 4 times at my cost, they are taking long since October 2022 to resolve my claim. They have even over debited my account after the cellphone was approved for pay out and still not refunded me the 3 months that they owe me. Contacting Mpho has landed my cellphone bill 427.27 minutes and only once did I get ahold of him. They also did not want to do a cash settlement and Mpho has forced me into sending the vehicle to the repairer when I know that part availability is scarce for my vehicle. They have delayed on the claim Poor service from specialist claims No feedback provided where by (Netassess only responds too.)

Mpho Mamaregane and Discovery Insure has been a total insult to me as a client

The following are my problems * No refund time * Over debit your account * Don't cover cars comprehensively and look for every possible detail to not pay out or fix after an accident. * Specialist claims tend to other people's problems first before yours ( after their first reply to you ) * Discovery Legal team does not reply to you after sending them mails.

Absolute poor service. Will now be looking for another insurer