MB
Mapaseka B
1 reviews | Active since Sept 2016
08 Dec 2024, 06:54
Disgusting service
I have car insurance with discovery the deduction date is the 6th up to today they haven't deducted. Called them yesterday was told that they will deduct in the even it's now still nothing, no deduction nada. They don't even communicate why they are not deducting. My fear is should something happen to my car they will use this as an excuse not to pay. The agent did say that I am covered since error is on their side. I am sure that when something happens to my car that won't be so and when one asks for recording they don't provide still waiting on one I requested 2 months ago. The online system that they refer you to does not work.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
08 Dec 2024, 08:27Good Day Mapaseka,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
Discovery Insure's reply08 Dec 2024, 08:27
Official
Good Day Mapaseka,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
MB
Mapaseka B's updateReviewer Update
09 Dec 2024, 07:39After calling discovery on Saturday and posting the review on Sunday this is the email I wake up to:
"9 December 2024Discovery Insure Plan number: 400****708Dear M DadlanaYour Discovery Insure benefits might get suspendedYour Discovery Insure plan is at risk of being suspended because the premium of R2253.91 has not been paid due to Not provided for (no funds available). This premium makes sure that your assets are insured from 6 December 2024. If this amount is not paid, your assets will not be insured for the current cover period 6 December 2024 to 5 January 2025 which will impact your benefits as well as claims submitted.You have a 15-day grace period to pay this amount to ensure uninterrupted cover.We will redebit your bank account for the full outstanding amountWe will debit the bank account we have on record after 15 days of the plan’s payment date for the full outstanding amount. If the debit order is unsuccessful or if you have not contacted us within this period, your plan may be suspended or lapsed from 6 December 2024.If you have any questions, please call us on ***or contact your financial advisor.If you have already paid this amount or made an arrangement with us, please ignore this email." Which my point that should something happen to my car they won't pay yet they are at fault.
"9 December 2024Discovery Insure Plan number: 400****708Dear M DadlanaYour Discovery Insure benefits might get suspendedYour Discovery Insure plan is at risk of being suspended because the premium of R2253.91 has not been paid due to Not provided for (no funds available). This premium makes sure that your assets are insured from 6 December 2024. If this amount is not paid, your assets will not be insured for the current cover period 6 December 2024 to 5 January 2025 which will impact your benefits as well as claims submitted.You have a 15-day grace period to pay this amount to ensure uninterrupted cover.We will redebit your bank account for the full outstanding amountWe will debit the bank account we have on record after 15 days of the plan’s payment date for the full outstanding amount. If the debit order is unsuccessful or if you have not contacted us within this period, your plan may be suspended or lapsed from 6 December 2024.If you have any questions, please call us on ***or contact your financial advisor.If you have already paid this amount or made an arrangement with us, please ignore this email." Which my point that should something happen to my car they won't pay yet they are at fault.
MB
Mapaseka B's update09 Dec 2024, 07:39
Reviewer Update
After calling discovery on Saturday and posting the review on Sunday this is the email I wake up to:
"9 December 2024Discovery Insure Plan number: 400****708Dear M DadlanaYour Discovery Insure benefits might get suspendedYour Discovery Insure plan is at risk of being suspended because the premium of R2253.91 has not been paid due to Not provided for (no funds available). This premium makes sure that your assets are insured from 6 December 2024. If this amount is not paid, your assets will not be insured for the current cover period 6 December 2024 to 5 January 2025 which will impact your benefits as well as claims submitted.You have a 15-day grace period to pay this amount to ensure uninterrupted cover.We will redebit your bank account for the full outstanding amountWe will debit the bank account we have on record after 15 days of the plan’s payment date for the full outstanding amount. If the debit order is unsuccessful or if you have not contacted us within this period, your plan may be suspended or lapsed from 6 December 2024.If you have any questions, please call us on ***or contact your financial advisor.If you have already paid this amount or made an arrangement with us, please ignore this email." Which my point that should something happen to my car they won't pay yet they are at fault.
"9 December 2024Discovery Insure Plan number: 400****708Dear M DadlanaYour Discovery Insure benefits might get suspendedYour Discovery Insure plan is at risk of being suspended because the premium of R2253.91 has not been paid due to Not provided for (no funds available). This premium makes sure that your assets are insured from 6 December 2024. If this amount is not paid, your assets will not be insured for the current cover period 6 December 2024 to 5 January 2025 which will impact your benefits as well as claims submitted.You have a 15-day grace period to pay this amount to ensure uninterrupted cover.We will redebit your bank account for the full outstanding amountWe will debit the bank account we have on record after 15 days of the plan’s payment date for the full outstanding amount. If the debit order is unsuccessful or if you have not contacted us within this period, your plan may be suspended or lapsed from 6 December 2024.If you have any questions, please call us on ***or contact your financial advisor.If you have already paid this amount or made an arrangement with us, please ignore this email." Which my point that should something happen to my car they won't pay yet they are at fault.
MB
Mapaseka B's updateReviewer Update
09 Dec 2024, 09:56How when there was money in my husband's account. I just called the agent I spoke to gave me that nonsense response why is it that the agent I spoke to on Saturday did not see that go listen to my call of 11:24 surely you can see who I spoke to. I made cash payment just now as you guys are unreliable. Clearly this is just discovery's way of making sure you don't pay seeing that this time of the year is high risk for accidents so you'll have an excuse not to pay by the lies that you are telling that payment returned unpaid.
MB
Mapaseka B's update09 Dec 2024, 09:56
Reviewer Update
How when there was money in my husband's account. I just called the agent I spoke to gave me that nonsense response why is it that the agent I spoke to on Saturday did not see that go listen to my call of 11:24 surely you can see who I spoke to. I made cash payment just now as you guys are unreliable. Clearly this is just discovery's way of making sure you don't pay seeing that this time of the year is high risk for accidents so you'll have an excuse not to pay by the lies that you are telling that payment returned unpaid.