Disgusting Service Discovery

I find it incredibly disappointing to write a negative review about Discovery Insure, but unfortunately due to the actions of some of the customer service representatives I feel it necessary to share my experience.

Until last year I was a Discovery Insure customer of several years and actively engaged in their driver rewards program. I diligently followed the program and maintained the highest level of rewards year on year and personally remained accident free for the entire time I was insured with Discovery Insure. My ex-wife was covered under the same policy and even though she also engaged in their Driver program, was involved in some vehicle accidents.

I immigrated last year and have been requesting my personal no claim history from Discovery Insure. All they have provided is a policy claim history document which is lacking of much detail, such as the driver involved in the incident. Discovery informed me that their system generates the report and they can't add any additional fields to the report.

I then asked if Discovery would please provide the individual accident reports. I received a letter from Discovery saying to allow 24-72 hours for the claims department to provide this information. This was almost a week ago and subsequent even after two follow up emails I have had no response from Discovery Insure other than a automatic system generated email response saying that my request will be dealt with by one of their agents.

I find it so disappointing that even though I was a no claim driver, Discovery would make no effort to provide me with this information which would count adversely when trying to get a new insurance policy abroad. I find this behavior from Discovery nothing less than malicious.