Disgusting Service

For over 2 years I experienced a continual problem with the Vitality fuel cash back programme not paying out. To get the payout it involved long telephone calls and eventually a payment would be made. In April this year I purchased a new vehicle the monitor was installed but the message I kept getting was uncovered trip despite my phone being in car! Many calls and nothing worked. From being a Diamond status and constantly exceedingly weekly target it dropped to silver/gold if lucky. The percentage pay out also dropped with new system despite having added household contents. Again many calls and e mails and nothing changed. On 3 August I canceled policy as I was exhausted trying to get matters resolved. To date I've not received the cash back owed to me since April. All I get told it's been escalated. This has been worst experience