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TP
Thandeka P

1 reviews | Active since Nov 2023

03 Apr 2024, 10:25

Disgusting Service by Discovery Insure

They deserve a - 0. Submitted a car claim via email on 8/03/24 but no reply, until following Thursday we called and claim was registerd. The day the email was rep**** to, response was, your health claim is not clear. We still do not have a car as I write this. The worst part with discovery, there is zero communication, you call daily for a follow up. To make matters worse, we insured an automatic car and they selected a manual as a courtesy car, just imagine. We even have a child who is living with Cerebral Palsy who must go to school dail and we now use Uber as a mode of transportation for him. I can honestly say a lot about discovery and their service, I am trully disappointed yet their rates are very high too. The car is with their panel beater, who also lacks communication. I do not understand why we must fight to get a proper service. First time claiming after paying premiums for over 5years and you get this ****ty service. Disgusting🚮🚮🚮🚮🚮🚮.

0
Replies (2)
TP
Thandeka P's update03 Apr 2024, 10:45
Reviewer Update
Saying I am sorry is real communication that you guys know. Why must things get this far for us to get what we pay for and what you advertise. I even wrote on facebook, but no proper action was taken. I DO NOT TRUST YOU ANYMORE🚮🚮🚮🚮.
TP
Thandeka P's update03 Apr 2024, 11:29
Reviewer Update
Your company could not even be sympathatic to the fact that we have a challenged child. And the fact that your consultant did not ask what car we require as a courtesy car. My understanding say, common sense should kick in, insure and automatic, obviously, courtesy must be automatic too. From Hynduai H1 A/T to I10, really, does that make sense to you? We must upgrade all on our own and Avis wanted R6600 upfront, where does one get this money from as a surprise. I am furious even with your chosen company that is fixing the car, no urgency at all. We had to go to them physically and they acyed like they are doing something. The whole long weekend we had no clue what is to happen, until we called yesterday but getting incomplete responses. Whay must we push people about yheir work and teach them how to do their jobs. Communication is the best service you can ever give to a client and keep them calm.