Disgusting Service

I had an accident on the 3rd Dec 2021, on that same day Discovery called to say the claim had been approved and my car written off (great start) - wrong! Since then I have dealt with at least 6 consultants and sent at lease 30 emails, result NOTHING.. Trying to talk to someone is a joke, you get put on hold for 15 minutes, then cut off. Trying to escalate anything to someone in management is a joke, I don't think they exist - it has taken 5 weeks just to get the name of a "Team Leader", not management. They are obviously happy to leave their business in the hands of their useless staff. I am very frustrated and mostly disappointment, having been a client for more than 10 years, this type of service is just plain disgusting. In this time of technology, this claim should not have taken more than 2 weeks at more. Goodbye Discovery from me and as many of the people I have recommended you to as possible.