KK
Kyle K
1 reviews | Active since May 2021
14 Sept 2021, 04:15
Disgusting service and slow repairs.
No sense of urgency. Poor communication. YOU have to constantly email and/or phone to find out what is happening. My car has minor damage, and it's taking 3 weeks and I'm STILL waiting for repairs to be done. Disgusted. Rather spend that little bit of extra money and get a different insurance. I would never have thought that a company as big as this would be so ***********.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
14 Sept 2021, 09:02Dear Kyle,
Thank you for raising your concerns.
Our apologies for the disappointment that you experienced in dealing with us recently.
We have made the relevant management team aware of distress regarding the claim.
Regards
Discovery Insure
Thank you for raising your concerns.
Our apologies for the disappointment that you experienced in dealing with us recently.
We have made the relevant management team aware of distress regarding the claim.
Regards
Discovery Insure
Discovery Insure's reply14 Sept 2021, 09:02
Official
Dear Kyle,
Thank you for raising your concerns.
Our apologies for the disappointment that you experienced in dealing with us recently.
We have made the relevant management team aware of distress regarding the claim.
Regards
Discovery Insure
Thank you for raising your concerns.
Our apologies for the disappointment that you experienced in dealing with us recently.
We have made the relevant management team aware of distress regarding the claim.
Regards
Discovery Insure
KK
Kyle K's updateReviewer Update
18 Nov 2021, 10:42Hi.
Today is the 11th day for my excess to be paid. I was told to wait 3 -10 days. I'm extremely disturbed how this entire claim went. I've had nothing but delays and poor communication. Why is my excess not paid yet? This is ridiculous.
Today is the 11th day for my excess to be paid. I was told to wait 3 -10 days. I'm extremely disturbed how this entire claim went. I've had nothing but delays and poor communication. Why is my excess not paid yet? This is ridiculous.
KK
Kyle K's update18 Nov 2021, 10:42
Reviewer Update
Hi.
Today is the 11th day for my excess to be paid. I was told to wait 3 -10 days. I'm extremely disturbed how this entire claim went. I've had nothing but delays and poor communication. Why is my excess not paid yet? This is ridiculous.
Today is the 11th day for my excess to be paid. I was told to wait 3 -10 days. I'm extremely disturbed how this entire claim went. I've had nothing but delays and poor communication. Why is my excess not paid yet? This is ridiculous.
KK
Kyle K's updateReviewer Update
18 Nov 2021, 22:07Still waiting for finance to reply to emails and say what is happening. Still waiting for anyone to get back to me and tell me what is happening.
KK
Kyle K's update18 Nov 2021, 22:07
Reviewer Update
Still waiting for finance to reply to emails and say what is happening. Still waiting for anyone to get back to me and tell me what is happening.