DISGUSTING, INCOMPETTANT, ****MER AND UNPROFFESSIONAL DISCOVERY INSURANCE

I'm utterly annoyed and disappointed by this company. After it being advertised all over as a well esteemed insurance company. I must say it is a NO GO AREA!!! I remember how black Doctors complained about how they were treated with their claims turned down unnecessarily and am now beating myself up for giving them the benefit of the doubt.

Early in 2023 I requested a quotation for Building, Home Contents and other personal valuables. Wasn't it a mess when I got different quotations and was taken from pillar to post to get sorted over 2 weeks. Come end of month for premium collection. Nothing was debited from my

account and I was woken up by a appalling email which threatened that I will not be covered if I don't pay ASAP. Upon investigation they had incorrect banking details that I didn't recognize. Again, I had to make about 10 calls with my own airtime and time to get this resolved. Was it resolved as promised No! I got another threatening email of no cover and resorted to making an EFT payment. Still o was given wrong banking details by the team leader 😡😡😡😡

Fast forward, mid July 2023 I erroneously deposited money into the insurance account instead of my Discovery Debit Account. I requested a refund and I was shocked at how quick it was resolved within the same week. Little did I know that the deviousness of this company was on its way.

Come end of the month I was debit my monthly premium plus my the refunded amount. Mind you this was communicated formally through the right channels and is on their records for quality purposes.

I have called more than 20x now to get this resolved, first time assisted by a guy called Siyabonga who NEVER FOLLOWED UP AS PROMISED. I received the famous response that the holly finance department is working on it. Initially they hid behind 48Hour turn around time. Now it is the finance department’s manager approval.

I called again today 14/08/2023 17:32. I was shocked 😳.. I thought I called a tavern or an alcohol outlet. The noise was unbearable, but I had to endure since am desperate for my money. I spoke to a lady called Kwena and she was laughing when I complained about the noise and unprofessionalism and went on to tell me that she can't tell people to keep quite. I felt my heart sink and I knew immediately that I wanted my policy canceled with immediate effect.

I asked for a team leader and she said it is Wendy and when I asked for her surname she said Sibande “something like that” I insisted she gives me correct details and she tried to play games by spelling her leader’s names in plight to ensure that this matter is off track and cannot traced. It ended at Wendy Nsibende. 😭😭😭

DISCOVERY INSURE I WANT MY MONEY WITH INTEREST PLUS ALL COMMUNICATION COST INCLUDING DURRESS CAUSED BY YOUR UNPROFESSIONAL STAFF.