KH
Kelly H
1 reviews | Active since Feb 2018
14 May 2025, 16:22
Disgusting discovery insure
Try calling ....poorest service delivery. They actually cut calls while you talking. No management overlooking the circus they running.i am fed up of the staff who are useless.
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Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
14 May 2025, 16:34Good day Kelly,
Thank you for sharing your experience—We're really sorry to hear about the poor service you've received. It’s completely unacceptable to have calls cut off mid-conversation, and we understand how frustrating it must be to feel like no one is taking responsibility. Your feedback deserves serious attention, and we will make management aware of the ongoing issues. No customer should be made to feel ignored or disrespected.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
Thank you for sharing your experience—We're really sorry to hear about the poor service you've received. It’s completely unacceptable to have calls cut off mid-conversation, and we understand how frustrating it must be to feel like no one is taking responsibility. Your feedback deserves serious attention, and we will make management aware of the ongoing issues. No customer should be made to feel ignored or disrespected.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
Discovery Insure's reply14 May 2025, 16:34
Official
Good day Kelly,
Thank you for sharing your experience—We're really sorry to hear about the poor service you've received. It’s completely unacceptable to have calls cut off mid-conversation, and we understand how frustrating it must be to feel like no one is taking responsibility. Your feedback deserves serious attention, and we will make management aware of the ongoing issues. No customer should be made to feel ignored or disrespected.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
Thank you for sharing your experience—We're really sorry to hear about the poor service you've received. It’s completely unacceptable to have calls cut off mid-conversation, and we understand how frustrating it must be to feel like no one is taking responsibility. Your feedback deserves serious attention, and we will make management aware of the ongoing issues. No customer should be made to feel ignored or disrespected.
Our team will be in contact with you to discuss your concerns.
Regards
Discovery Insure
KH
Kelly H's updateReviewer Update
14 May 2025, 19:01This is their usual response but it just gets worse
They cut your call. They do not assist. They the worst insurance company i ever encountered. They dont care about their clients and there is no one senior to complain to. It is so frustrating to deal with
Discovery insure. But they charge exorbitant premiums. They employ staff who cannot comprehend a problem. I hate this company.
They cut your call. They do not assist. They the worst insurance company i ever encountered. They dont care about their clients and there is no one senior to complain to. It is so frustrating to deal with
Discovery insure. But they charge exorbitant premiums. They employ staff who cannot comprehend a problem. I hate this company.
KH
Kelly H's update14 May 2025, 19:01
Reviewer Update
This is their usual response but it just gets worse
They cut your call. They do not assist. They the worst insurance company i ever encountered. They dont care about their clients and there is no one senior to complain to. It is so frustrating to deal with
Discovery insure. But they charge exorbitant premiums. They employ staff who cannot comprehend a problem. I hate this company.
They cut your call. They do not assist. They the worst insurance company i ever encountered. They dont care about their clients and there is no one senior to complain to. It is so frustrating to deal with
Discovery insure. But they charge exorbitant premiums. They employ staff who cannot comprehend a problem. I hate this company.
KH
Kelly H's updateReviewer Update
14 May 2025, 20:13If discovery insure means a word of their apology remains to be seen in light of my ffg complaint Please i beg you from experience DO NOT TAKE YOUR VDHICKE TO LORD DENT.
WORST SERVICE EVER. CAR COMES BACK WITH DEFECTS AND SCRATHES AND THEY TRY TO LODGE ANOTHER CLAIM FROM YOUR INSURANCE TO FIX WHAT THEY DESTROYED. WORST PANEL BEATER IN SA. MY BUMPER WAS DENTED BUT MY CAR CAME BACK WORSE AS THE REAR LIGHTS FILLING WITH WATER AND SCRATCHES LIKE THEY WASHED CAR WITH STEELWOOL. IT IS A TACTIC TO DESTROY SOME PARTS AND CLAIM NEW CLAIMS FROM YOUR INSURER AS THEY DID WITH ME. They deserve a zero rating.
WORST SERVICE EVER. CAR COMES BACK WITH DEFECTS AND SCRATHES AND THEY TRY TO LODGE ANOTHER CLAIM FROM YOUR INSURANCE TO FIX WHAT THEY DESTROYED. WORST PANEL BEATER IN SA. MY BUMPER WAS DENTED BUT MY CAR CAME BACK WORSE AS THE REAR LIGHTS FILLING WITH WATER AND SCRATCHES LIKE THEY WASHED CAR WITH STEELWOOL. IT IS A TACTIC TO DESTROY SOME PARTS AND CLAIM NEW CLAIMS FROM YOUR INSURER AS THEY DID WITH ME. They deserve a zero rating.
KH
Kelly H's update14 May 2025, 20:13
Reviewer Update
If discovery insure means a word of their apology remains to be seen in light of my ffg complaint Please i beg you from experience DO NOT TAKE YOUR VDHICKE TO LORD DENT.
WORST SERVICE EVER. CAR COMES BACK WITH DEFECTS AND SCRATHES AND THEY TRY TO LODGE ANOTHER CLAIM FROM YOUR INSURANCE TO FIX WHAT THEY DESTROYED. WORST PANEL BEATER IN SA. MY BUMPER WAS DENTED BUT MY CAR CAME BACK WORSE AS THE REAR LIGHTS FILLING WITH WATER AND SCRATCHES LIKE THEY WASHED CAR WITH STEELWOOL. IT IS A TACTIC TO DESTROY SOME PARTS AND CLAIM NEW CLAIMS FROM YOUR INSURER AS THEY DID WITH ME. They deserve a zero rating.
WORST SERVICE EVER. CAR COMES BACK WITH DEFECTS AND SCRATHES AND THEY TRY TO LODGE ANOTHER CLAIM FROM YOUR INSURANCE TO FIX WHAT THEY DESTROYED. WORST PANEL BEATER IN SA. MY BUMPER WAS DENTED BUT MY CAR CAME BACK WORSE AS THE REAR LIGHTS FILLING WITH WATER AND SCRATCHES LIKE THEY WASHED CAR WITH STEELWOOL. IT IS A TACTIC TO DESTROY SOME PARTS AND CLAIM NEW CLAIMS FROM YOUR INSURER AS THEY DID WITH ME. They deserve a zero rating.