disgusting customer services at Discovery

claim number :***

I summited my claim on the 18 January 2023 and claim administrator its Nthabiseng Matsemela , whom I send email every day and she will only come back to me after week, and she never bored to call me and update me with the claim progress I must call now and then and ever not on her desk when I call for assistance and update.

I mean this is very disgusting and unprofessional customer services I received from her.

I call today using cell phone I put on hold for 45min because they lesson on the recording until my airtime was depleted. call agent that I talk to when phoning they refused to give me Chief Complain Officer contact numbers

regards Bongani Masina ***