Disgusting apparently ********** behaviour

Really poor service and non disclosure on Discovery Insure part to mislead clients into taking policies with Discovery Insure.

I had moved to Discovery Insure Excess Funder Account(EFA) and on querying was told that if I had to leave Discovery Insure that my portion of the EFA would be paid out to me on termination of my Insurance. However now that I have cancelled my insure policy, I have been paid out less than approx 1/3 of my portion. Upon calling Discovery and querying this, now only am I being told that Discovery EFA runs in 3 year cycles, so that I am not entitled to the balance of my portion as the 3 year cycle is not over yet.

The supervisor has refused to speak with me as confirmed by Charles the Discovery consultant. I was also informed that this is the protocol and feedback from finance refusing to pay out the difference because the 3 yr cycle is not complete. None of which was disclosed to me on inception of the EFA.

So is this Discovery policy to mislead clients and then hold on to clients monies and collect interest on the monies even after clients have cancelled their policies with Discovery.

And as usual clients cannot speak directly to finance department who is responsible and the call centre supervisors are never available or in this case refuses to speak with me.

Absolutely disgusting ********** behaviour on the part of Discovery Insure.