DISGUSTING AND SHAMEFUL POOR service from Martha Nyamazana working at claims

Another bad service from Discovery insure. On the 19th Sept 2022 I reported a considering trembling vibrating sound coming from the pipes each time we flush the toilet. Discovery has transferred my claim to 3 different agents and have sent 3 different plumbers to come inspect. Each time after a few days after plumber has checked, its become my duty to follow up how far and what's happening thus far.

Boy oh boy have I had the worse service money can buy from Martha from claims dept. Of cause she will not initiate the feedback unless I the paying customer emails her ALL THE TIME to enquire.

2 days ago she followed me an email which showed an excess amount of +R500 to what I had known from get go. So I emailed her to enquire if and when did the increment happen because I have never received any sms or email prior to the unveiling of her email stating that I'm to pay the service provider directly with an amount of R1250 and not the R750 I was aware of.

Well a day went by and of course Martha didn't bother herself to respond. So I then called in and the first consultant I got, I asked him the question on hand and be politely explained all the information I seeked.

Now here's a classic of Martha's poor and shameful service, I checked my emails again this afternoon and have received this kind of feedback , I will copy what I forwarded her and her response below:

When did I inform her to close the claim? Where on my email did I state what she's claiming I did? Why or terms did she find the need to handle me or my claim as an issue to her life?

Your claim authorisation

Dear Lebohang

We have authorised your building claim for your loss on 19th September 2022.

Your service provider will make contact within 48 working hours to make arrangements for the (either repair or replacement depending on claim selection) of your claimed item/s.

Your excess of R1,250.00 is payable directly to your service provider.

Your claim details:

Claim number : *** You can track the progress of your claim by clicking the following link http://www.discovery.co.za/portal/individual/your-claims-view.

Regards

Martha Nyamazana Claims consultant Discovery Insure

My follow up email to the above info was as follows:

Upon taking the cover I was informed that excess was R750 so kindly advice when was an updated policy review send or made cause going through my emails received from discovery, I hold no email regarding increment of excess claim ratings of R1250

And below is how Martha chose to respond to my query

Your claim has been closed

Dear Lebohang

You have informed us that you would like to withdraw your Building claim for the incident on the 19 September 2022.

Your claim details:

Claim number : *** Claims consultant : Martha Nyamazana Contact number : ***Email : ***