Disgusted with claims experience

TO whom it may concern

I am honestly very disappointed in the way my third party claim has been handled Or let me say disappointed in the service I have been receiving from one of discovery’s legal advisors Named Rosannah Singh not only did she take her own time to follow up with the inspection centre to find out why they took so long to send my report I did what was expected of me I took time from my work to take the car to the inspection centre the same day and time discovery asked me to I did my part even though the accident was not my fault your client admitted to being the cause of the accident yet it feels like I am being punished I am extremely upset with the above mentioned advisor mainly because she has a very rude tone with me when I call her to find out how much longer I will have to wait for the money to be paid out to me As I am being inconvenienced driving around with a damaged car I work in the insurance industry and I know claims have a process and take time but I have provided discovery with everything that was required on time Maybe I would have been more patient if your advisors knew how to treat clients I could have easily slammed the companies name on hello peter but chose to complain directly to the company as I have always Regarded discovery as a good company so [please do not let employees like Rosannah sing destroy the reputation of the company with her poor people s****s she should choose an occupation Where she does not have to deal with clients rather I do not want her to contact me or deal with my claim anymore I would prefer a more respectable and more professional advisor to assist me going forward I was planning on moving my insurance over to discovery but after my experience I will not do so and will advise others no to either I’m very disappointed Regard’s Sinead Whitecomb ********** Claim number: **********